What to include in your request
To help make sure we are on the samge page and smooth the process, please include the following in your request:
- Your contact.
- Device model. For example, iPhone 6, or Galaxy S9. If you cannot tell the model, try the following:
- If your device stills turns on, on iOS, you can go to Settings - General - Model Name;
- On most Android systems, it's Settings - About - Model Name.
- If your device doesn't turn on, and you cannot tell the model, you can attach a photo of the device.
- Issue description. For example, device not turning on, or no charging.
We will try to get back to you within one hour.